FAQ

Oops! If you see "too late", it means that this size has been very successful. Be patient, it may come back!

Did you miss your favorite size or that shirt you spotted on your last online night out? Don't panic! We've got more than one trick up our sleeve. Just go to the details of your coveted shirt, select the size you're dreaming of, click on our "Let me know if it's available" button, and poof we'll send you a little note as soon as it's back in stock. But remember, as much as we'd love to restock all our shirts, some are like those limited-edition comic books: once they're gone, they become legends. So stay tuned!

After filling up at cart (we know, it's tempting), click on "Checkout". A new page unfolds before your astonished eyes, asking you for your delivery details and address. A little magic with your payment, and voilà, the order is complete!

Hop, once launched, your order takes the express TGV - no pauses or U-turns! 🚄 But don't worry, our team is here to help you divert the rails. Contact us, and we'll see what we can do for you!

Come on, it's time to shop! Go to our eshop at https://www.beau-fils.com. Fill out your cart with all the little wonders that catch your eye. Then, click on "Checkout". See the "discount code or gift card" field? This is where you have to enter your super magic code! If all goes well, you'll see the magic work and the amount shrink. 🪄

No magic for you? Don't panic! Write down the code and the recalcitrant error message, and send it to our team of support wizards at [email protected]. They'll be happy to help!

If this FAQ was a treasure trove, and you haven't found the jewel in your answer, don't panic! Our awesome customer service team is here for you! Send a carrier pigeon to [email protected] or give us a call at +3242770141 (not literally, please) Monday to Friday, 10am to 5.30pm. We're here for you!

After receiving your return, our little accounting fairy will take 2-3 business days to magically transfer your refund to your account. Patience, it's almost as fast as a takeaway coffee!

Package preparation

- Place the item in its original condition in a parcel.

- Use the return label included in your parcel

- Put it on the parcel.

I'm returning my parcel

- Go to a post office or post point to drop off your parcel.

- Ask for proof of deposit and keep it in a safe place.

My refund

- Once your return has been processed by our services, we will proceed with your refund. You will receive a confirmation e-mail once the refund has been processed.

Hey, you there! Before you play 'Guess my size', click on the 'What size should I choose?' link just above the size selector. Tell us your age, height and weight, and our little style genius will whisper the perfect size for you. Magic, isn't it?

Minimum order value? It's like the monster under your bed: it doesn't exist!

Hop hop hop! A little tour of your personal space and you're done! Go right here: https://beau-fils.com/account/

Oops! If you haven't received any confirmation from us, it's possible that our carrier pigeon got lost with your e-mail address. Give him a second chance by contacting our customer service department with the right address!

Sent back a shirt because of a too-efficient diet or too much cake? No problem! Your coupon hasn't melted with the kilos (or gained weight) - it's still as dashing and ready to use as ever!

Our products are packed by hand. It is therefore possible that an error has been made. If this is the case, please contact Beau-fils customer service via the following e-mail address [email protected]explaining exactly what you have received. We will contact you as soon as possible to find out what happened.

I swear, your data stays between us and will never go astray! No secret meetings with third parties here.

Bancontact, Visa, Mastercard, Paypal and Klarna - We accept everything except chocolate coins!

Your payment is more secure than a bank safe. And we promise not to share your info with anyone!

Would you like an invoice? No problem! As soon as you receive your order confirmation email, just send us a quick reply, and off you go! We'll send the invoice straight to your inbox. It's almost magical, isn't it?

Come on, it's time to shop! Go to our eshop athttps://www.beau-fils.com. Fill out your cart with all the little wonders that catch your eye. Then, click on "Checkout". See the "discount code or gift card" field? This is where you have to enter your super magic code! If all goes well, you'll see the magic work and the amount shrink. 🪄

No magic for you? Don't panic! Write down the code and the recalcitrant error message, and send it to our team of support wizards at [email protected]. They'll be happy to help!

Oops! If your card is still acting up on the second try, give your bank a call - they'll know a thing or two about it. Otherwise, try your luck with another means of payment. Who knows, maybe it's fate's charm!

Orders are dispatched by the transport companies Bpost, maximum 48 working hours (between 8am and 6pm) after receipt of payment. Please note that delivery times may be extended by 72 hours during sales and promotions. 

No problem at all! Have it delivered wherever you like, whether it's to your neighbor who's always got an eye on everything, or to your workplace to spice up your day! It just has to be in the same country (we're not ready for an international treasure hunt yet!). Just add this secret agent address to your customer account and you're all set!

For us, it's a parcel fiesta! We ship our treasures all over France (yes, the metropolis is part of the party!), but also to the Netherlands and Luxembourg for a touch of international good taste. And if you're tempted by an adventure elsewhere in Europe, don't panic: we'll take care of you, all you have to do is order!

If, by some incredible twist of fate, there's not a soul around to greet your precious parcel on its grand arrival, don't panic! Our delivery aces will leave you a sweet note and drop off your treasure in the secret lair of the nearby relay point, or in the clever spot of your choice. Isn't that nice?

So here's how it works: you place an order with us and - tadaaa! - an order confirmation lands in your inbox. It's like receiving a postcard, but in digital form. 💌 And guess what? There's a little tracking number on it, a bit like the pirate treasure map. Click on it, and hey presto! You're teleported to the delivery service's page to spy on where your precious parcel is hiding.

Surprise! 🎉 Whatever the size of your cart, we're offering you a magic trick: shipping costs disappear for Belgium, France and Luxembourg!

So you've been playing hide-and-seek with your order and it's been hiding a little too well? Don't worry, we'll investigate! Maybe our items have gone missing because they were too much in demand. Or maybe the carrier came to say hello, but you were sleeping in? If so, he must have left you a note somewhere. And if you're really unlucky, your parcel may have taken a vacation on the other side of the country because it didn't like the address you gave it. But don't worry, our crack customer service team is ready to play detective for you! One phone call and we'll get to the bottom of it!

Would you like to make a return? No problem, you have 30 days to return your parcel!

Your return in minutes
You have 30 days to return your parcel.

How can I do this?

I prepare my parcel
- Place the item in its original condition in the parcel with the label still attached to your item.
- Use the label you'll find in your envelope and affix it to the parcel for a free return.

I'm returning my parcel
- Go to a Post Office or Poste Point to drop off your parcel.
- Ask for a proof of delivery and keep it safe.

My refund
- You will receive a confirmation e-mail once the refund has been processed.

For an exchange, simply reorder the part you require.

The return address is:
TEXARDENT S.A. - Service e-Shop
Au Fonds Race n°19B
4300 Waremme
Belgium

If an item does not meet your expectations (wrong item, wrong size, damaged item, etc.), you have 30 days after delivery to return it.

If you have received your refund, this means that we have received your return. In this case, we will always send you a refund confirmation e-mail.

Yes, any item can be returned.

Yes, any item can be returned. Your voucher will be refunded.

Yes, return labels for Beau-fils are free of charge.

During promotional periods, in order to raise awareness among our customers and deter abusive returns, we have decided to withhold one euro per returned item when referring.

Our aim is to encourage you to make more thoughtful choices when shopping. By adopting this approach, together we help to reduce our carbon footprint by minimizing the waste generated by returns and the associated transport.

We understand that this measure may raise some questions, which is why we have also taken steps to improve your overall shopping experience from the moment you place your order through to delivery of your parcel.

We've redesigned our packaging, which is now 100% recycled and 98% recyclable. The icing on the cake: the return label is now included in every package, making the return process easier for you.

It's important to note that we always cover 100% of the shipping costs for the delivery and return of your order. We want to provide you with a hassle-free online shopping experience, and we do everything we can to make your returns process as easy as possible.

We hope you understand our approach and appreciate the improvements we've made to make your customer experience even better. If you have any further questions, please do not hesitate to contact our customer service department at
[email protected].

It takes between 2 and 3 working days after processing your return for you to be reimbursed.

The refund will be made by the same method of payment used for the order. As soon as the refund has been processed by our customer service department, you will receive a confirmation e-mail.

During promotional periods, in order to raise customer awareness and discourage abusive returns, we have decided to withhold one euro per returned item from the refund.

Our aim is to encourage you to make more thoughtful choices when shopping. By adopting this approach, together we help to reduce our carbon footprint by minimizing the waste generated by returns and the associated transport.

We understand that this measure may raise some questions, which is why we have also taken steps to improve your overall shopping experience from the moment you place your order through to delivery of your parcel.

We've redesigned our packaging, which is now 100% recycled and 98% recyclable. The icing on the cake: the return label is now included in every package, making the return process easier for you.

It's important to note that we always cover 100% of the shipping costs for the delivery and return of your order. We want to provide you with a hassle-free online shopping experience, and we do everything we can to make your returns process as easy as possible.

We hope you understand our approach and appreciate the improvements we've made to make your customer experience even better. If you have any further questions, please do not hesitate to contact our customer service department at
[email protected].

We do our utmost to ensure that our customers are satisfied with our services. However, if you have a complaint, please contact the store where you made your purchase. For all returns, please bring your receipt and the items you wish to return with you, and we'll work out a solution together.

If you bought the item online, you must enter your contact details and those of the item, and clearly identify the reason for the return, as well as specifying that the item arrived damaged. Send us this information by e-mail to [email protected].

1. Eco-friendly fabric:
This shirt is like Superman and Captain Planet having a textile baby! Made from 100% recycled fabric, with 40% from plastic bottles that decided to make a career in fashion and the rest from other plastics that wanted to redeem themselves. When you put it on, you officially become an environmental hero, and that's class!

2. UV protection:
Thanks to UV Stabilister technology, this shirt is your best friend for sunny days. It blocks UV rays like a sun-protection superhero, while making you look like a movie star. Sun 0 - You 1.

3. Moisture management:
This shirt's moisture management is so advanced you'd think it came straight out of engineering school. No more embarrassing sweat marks: you stay dry and cool as a cucumber!

4. Anti-Static:
Thanks to its anti-static properties, this shirt prevents you from becoming a cat magnet or giving electric shocks to anything that moves. Finally, a shirt that takes care of your social life!

5. Biologically Active Finish:
With its biologically active finish, this shirt is so soft and comfortable your skin will think it's on vacation. And as a bonus, it says no to germs for freshness that lasts longer than your evenings.

6. Water- and stain-resistant:
Treated with a water- and stain-repellent finish, this shirt is ready to face the elements and the little accidents of everyday life. It stays clean and crisp, even if you're the clumsy superhero on day one.

7. OEKO-TEX Standard 100 certification:
With its OEKO-TEX Standard 100 certification, this shirt assures you that it's 100% cool and 0% harmful substances. You can wear it with complete peace of mind, while being the stylish, eco-responsible superhero in your neighborhood.

Ironing sucks! We bet you won't need it anymore.

our shirts are washable at 30 degrees, delicate mode, hanger dry.

When you choose our shirts, you'll not only look great, you'll leave no one indifferent!