FAQs

It is possible that the desired size of this model is no longer available in stock. If this is the case, it will be marked "out of stock".

Once sold out, our models are not restocked. The only exception is the Essentials collection, which is constantly renewed to always be available. If a size is no longer available, neither our eshop nor our Flagships Stores will have it in stock.

Once your basket is filled, simply click on “place order”. A new page appears, where you can provide your contact details and choose your delivery address. All that remains is to make your payment to finalize your order.

For technical and logistical reasons, an order cannot be modified or canceled. You can contact our customer service to find a solution.

Go to our eshop https://www.beau-fils.com and fill your basket with your favorite items. Then click on “place order” and insert your code in the “gift card or promo code” field below the summary of items. The amount will be automatically deducted from your order.

Your voucher does not work? In this case, please send us the code obtained and the error message displayed and send it by email to support@beau-fils.com .

If you have not found the answer to your questions in this FAQ, you can contact our customer service directly by e-mail at support@beau-fils.com or by telephone at 019/30.25.82.

It will take 2 to 3 working days after receipt of your return for you to receive your refund in your bank account.

Preparing the package

- Place the item in its original condition in a package.

- Use the return slip found in your package

- Put it on the package.

I am returning my package

- Go to a post office or post point to drop off your package.

- Ask for proof of deposit and keep it safe.

My refund

- Once your return has been processed by our services, we will process your refund. You will receive a confirmation email once the refund has been made .

In each product sheet, you will find a link above the size selector "Which size to choose?", you will enter your age, height and weight. The most suitable size will be recommended to you automatically.

There is no minimum order amount.

To do this, simply log in to your account at the following address: https://beau-fils.com/account/

If you have not received an order confirmation from our customer service, it may be because we have the wrong email address. In this case, you can contact customer service to give us your correct email address.

If you returned an item because it was the wrong size, and you had a coupon, it is still valid. Just because you return an item does not mean your voucher is no longer active. On the contrary, it is still valid.

Our products are packaged manually. It is therefore possible that an error was made. If this is the case, contact J&JOY customer service via the email address support@beau-fils.com , explaining what exactly you received. We will contact you as quickly as possible to understand what happened.

We are strictly committed to ensuring that your data is not used for dishonest purposes. We will not disclose your data to any third party.

What payment methods do J&JOY offer?

All payments are secure, encrypted and no data is provided to anyone.

To receive an invoice, you must request one by responding to your order confirmation email. It is necessary to make the request as soon as possible, as soon as you receive your confirmation email. We will then send you the invoice by email.

Go to our eshop https://www.beau-fils.com and fill your basket with your favorite items. Then click on 'place order' and insert your code in the 'gift card' or 'promo code' field below the summary of items. The amount will be automatically deducted from your order.

Your voucher does not work? In this case, please send us the code obtained and the error message displayed by email to the following address: support@beau-fils.com

If when you try to make your payment again, you notice that your payment is refused again, it is best to contact your bank to see what the problem is. You can also opt for another payment method.

Orders are shipped by the transport companies Bpost and GLS, maximum 48 working hours (between 8 a.m. and 6 p.m.) after receipt of payment. Please note that delivery times may be extended by 72 hours during sales and promotions.

It is possible to request that your package be sent to an address different from yours (to your neighbor's, to your workplace, etc.), provided that it is located in the same country. You can add this new address to your customer account.

We deliver everywhere in France (metropolitan), Netherlands and Luxembourg. However, it is possible to order from another European country as well.

If no one is present to receive the package at the time of delivery to the address indicated, the transport company will leave a calling card and drop off your package at the relay point closest to you or in the safe place of your choice.

When you order an item from our service, you will receive an order confirmation. There is a tracking number on it. When you click on it, it takes you to the delivery service page, which explains exactly where your package is.

We offer you delivery costs, regardless of the amount of your order, in Belgium, France and Luxembourg.

If you have not received your order there may be several reasons. First, the items you ordered may no longer be available. Then, you were not present when the postman delivered. In this case, you should find his notice. Finally, your package may have returned to us because the address indicated is not the correct one. To find out which of these assumptions is correct, you can always contact customer service.

Would you like to make a return? No problem, you have 30 days to return your package to us!

Your return in minutes
You have 30 days to return your package to us.

How to do ?

I prepare my package
- Place the item in its original condition in the package.
- Use the label you find in your envelope and affix it to the package for a free return.

I am returning my package
- Go to a post office or post office to drop off your package.
- Ask for proof of deposit and keep it safe.

My refund
- You will receive a confirmation email once the refund has been made.

To exchange , simply order the desired part again.

The return address is:
TEXARDENT SA – e-Shop service
To the Race Fund n°19B
4300 Waremme
Belgium

If an item does not meet your expectations (item error, wrong size, damaged item, etc.), you have 30 days after delivery to return it.

If you have received your refund, we have received your return. In this case, we will always send you a refund confirmation email.

Yes, any item can be returned.

Yes, any item can be returned. Your gift certificate will be refunded.

Yes, return labels for J&JOY are free.

During promotional periods , in order to raise awareness among our customers and deter abusive returns, we have decided to withhold one euro per item returned during reimbursement.

Our goal is to encourage you to make more thoughtful choices when shopping. By adopting this approach, we together contribute to reducing our carbon footprint by minimizing waste generated by returns and associated transport.

We understand that this measure may raise some questions, which is why we have also taken steps to improve your overall shopping experience from ordering to delivery of your package.

We have redesigned our packaging, now 100% recycled and 98% recyclable . Little icing on the cake, the return label is now included in each package , making the returns process easier for you.

It is important to emphasize that we always cover 100% of the transport costs for the delivery and return of your order . We want to offer you a hassle-free online shopping experience and we do everything we can to make your returns easier.

We hope you understand our approach and appreciate the improvements we have made to make your customer experience even better. If you have any additional questions, please do not hesitate to contact our customer service via email
support@beau-fils.com.

It takes between 2 and 3 working days after processing your return for you to be reimbursed.

The refund will be made by the same payment method used when ordering. As soon as the refund is made by our customer service, you will receive a confirmation email.

During promotional periods , in order to raise awareness among our customers and deter abusive returns, we have decided to withhold one euro per item returned during reimbursement.

Our goal is to encourage you to make more thoughtful choices when shopping. By adopting this approach, we together contribute to reducing our carbon footprint by minimizing waste generated by returns and associated transport.

We understand that this measure may raise some questions, which is why we have also taken steps to improve your overall shopping experience from ordering to delivery of your package.

We have redesigned our packaging, now 100% recycled and 98% recyclable . Little icing on the cake, the return label is now included in each package , making the returns process easier for you.

It is important to emphasize that we always cover 100% of the transport costs for the delivery and return of your order . We want to offer you a hassle-free online shopping experience and we do everything we can to make your returns easier.

We hope you understand our approach and appreciate the improvements we have made to make your customer experience even better. If you have any additional questions, please do not hesitate to contact our customer service via email
support@beau-fils.com.

We do our best to ensure that our customers are satisfied with our services. However, if you have a complaint to send to us, you can contact the store where you made your purchase. For any return to the store, you must bring your receipt as well as the items you wish to return and we will find a solution together.

If you purchased the item online, you must write your contact details and those of the item and clearly identify the reason for return; as well as specify that the item arrived at your home damaged. Send us this information by email to: support@beau-fils.com.

1. Ecological Fabric:
This shirt is made from 100% recycled fabric, with 40% coming from recycled plastic bottles and the rest from other recycled plastics. By choosing this shirt, you are actively participating in preserving the environment by reducing plastic waste.

2. UV protection:
You will be well protected against the harmful rays of the sun thanks to the UV Stabilizer technology integrated into the fabric of the shirt. Enjoy the outdoors in peace, while looking great.

3. Humidity Management:
The shirt is equipped with advanced moisture management that keeps you dry even on the hottest days. No more worries about excessive sweating!

4. Anti-Static:
Say goodbye to the inconvenience of electrostatic charges thanks to the antistatic property of this shirt. Your comfort is assured, whatever the conditions.

5. Biologically Active Finish:
The biologically active finish of this shirt ensures a soft and comfortable feel against your skin. It also offers antimicrobial properties for prolonged freshness.

6. Water and Stain Resistant:
The shirt is treated with a water and stain repellent finish, making it ideal for weathering unexpected weather or minor accidents. It will stay impeccable for longer.

7. OEKO-TEX Standard 100 certification:
This shirt has obtained the OEKO-TEX Standard 100 certification, guaranteeing that no harmful substances have been used in its manufacture. So you can wear it with confidence, knowing it's free from chemicals of concern.
In short, this shirt not only offers elegant style, but it also embodies an eco-responsible and comfortable choice for your wardrobe. It combines fashion with sustainability, and its OEKO-TEX certification makes it a safe choice for your health. Take advantage of all these benefits by ordering it today!

Ironing sucks! We bet you won't need it anymore.

our shirts are washable at 30 degrees in delicate mode and dry on a hanger.

By adopting our shirts, not only will you be super elegant but you will not leave anyone indifferent!